What types of services can be outsourced to CSP and their Filipino workforce ?

The Philippines offers a wide range of outsourcing services, including customer support, personal assistants, technical support, IT services, data entry, content moderation, digital marketing, software development, and more

What are the benefits of outsourcing ?

CSP offers Australian account management with the benefits of International outsouce labour refer to
: CSP advantages • Cost savings: International Outsourcing can provide significant cost savings due to lower labor costs, lower commercial rent and other cost of living factors
• Access to skilled professionals: The Philippines has a large Englishspeaking workforce with expertise in various Australian industries.
• Experience – Large organisations have been outsourcing to Philippines for 20+ years, which has created a large talent pool of skills and experience in the Australian market. • Time zone advantage: The Philippines operates on a similar time zone to Australia, allowing for real-time collaboration. Office hours can easily be tailored to suit Australian working hours or after-hours for 24/7 services.
• Scalability: The outsourcing industry in the Philippines is well-equipped to handle small to large-scale operations.
• Cultural compatibility: Filipino professionals are known for their adaptability and ability to work with diverse cultures

How does the cost of outsourcing to the Philippines compare to other countries ?

The cost of outsourcing to the Philippines is generally lower compared to many other outsourcing destinations. However, specific cost comparisons would depend on factors such as the nature of the service, skill requirements, and the outsourcing partner chosen.

What is the English proficiency level of Filipino workers?

English is widely spoken and understood in the Philippines. The country has a high English proficiency rate, making it an ideal destination for English-language-based outsourcing services.

. How can we ensure data security and confidentiality when outsourcing to the Philippines?

CSP can assist in local IT services such as security setups for clients own staff and outsourced workers.
• Data security and confidentiality can be ensured through various measures, such as signing non-disclosure agreements (NDAs), implementing secure IT infrastructure, restricting access to sensitive information, and conducting regular audits. Additionally Filipino cpmpanies work under International standards for quality and security, such as ISO9001 and ISO27001 standards.

What is the educational background and skill level of Filipino professionals?

The Philippines has a strong educational system, producing a large number of graduates each year. Filipino professionals possess a wide range of skills and expertise, including degrees in engineering, IT, business administration, and other relevant fields.

. How do we handle communication and manage projects with an offshore team?

Communication can be effectively managed through various channels, including video conferencing, email, instant messaging, and project management tools. Regular meetings with your CSP Australian account manager are also provided on a regular basis (weekly for first month and then monthly thereon.